IT Support


Contact Details

In need of IT Support? Then please contact me using the following details:

Telephone: +44 07985 246390

Email: Support@James-Henderson.com

If you are unable to call or email me please log your issue by registering for an account or login using your existing details to the help desk system here:

http://helpdesk.james-henderson.com/


Instant IT Support

If you have been instructed to start an instant remote support session please click the link below and enter in your Name & Email address then follow the instructions on screen:

https://jdghenderson.fastsupport.com/

You may be prompted to download/run and or allow the software, if so please say yes/allow or trust on any windows or prompts that appear.

!!!Please ensure that all your files are saved before proceeding and close down any confidential information that is open on screen!!!


Unattended IT Support

Finally if you have been asked to install the unattended remote support software please use the links below to download the compressed (zipped) installers. Once downloaded please open the .zip file and run the application inside and it will automatically install my remote support service on your machine:

Primary Windows: Go To Assist

Alternative Windows: Team Viewer

Primary Apple Mac: Go To Assist

Alternative Mac: Team Viewer

Thanks!